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Questions?

Here are some that we frequently answer.

What is Token?

Token is your personal gifting assistant. We make it simple to give thoughtful gifts through our free mobile app. Tap in a few details about who you’d like to give to, and our team of talented Gift Experts — equipped with A.I. tools — hand-pick several gifts just for them. Make your selection, and your gift will promptly be delivered in impressive gift wrap. Whether for love and respect, admiration or gratitude, giving with Token is the easiest way to strengthen your relationships with the people that matter.

What types of gifts can I expect to see?

Token’s Gift Experts curate the best products and experiences in the world, tailored specifically to you and your recipient. Our suggestions are based on the occasion, relationship, age, location, and personality of your recipient. We source unique, local and socially responsible products as frequently as possible.

How much does it cost?

Your gift suggestions are free! For each suggestion, we give you the lowest price available from a merchant we trust. When you make a purchase, we include a 5% service fee to help pay our Gift Experts who hand-pick your gifts, handle the wrapping, note writing, delivery and answer any questions you may have.

What are the hours of operation?

You can use Token anytime: 24 hours a day, 7 days a week. Our Gift Experts are working on your gifts from 9am - 9pm Eastern Time. You can request gifts and chat anytime, even after hours. After hours requests and chats will be returned promptly the next morning.

What if I don't find a great gift?

Please let us know! We are more than happy to find additional gifts — just rate our suggestions and press the ‘Find more gifts’ button at the end of the suggestion list. We’ll keep working with you until we found something just right.

Where do my purchases come from?

Token partners and wholesales from the best brands, artisans, designers and small businesses that sell the most thoughtful gifts & undiscovered local experiences in the world.

To apply to partner with Token and be a part of the future of giving gifts, please contact partnerships@token.ai.

How does delivery work?

We strive to work with merchants that ship promptly. Delivery varies on each gift, depending on the partner. Typically, items arrive within 5-7 business days, and often sooner. At the moment, Token is only making deliveries within the United States.

What is your gift wrap like?

We believe that presentation is one of the most important elements of a gift, and we take particular pride in gift wrap here at Token. Our gifts come impressively wrapped inside our custom gift boxes, with your note handwritten on our crisp stationery. It’s really quite lovely.

Can I return a gift?

Certainly. Token makes every effort to ensure each gift is tailored to the recipient, packaged with care, shipped through a trusted provider and loved by the recipient. But if they don’t love it, no problem — we’ll take the gift back. In cases of damage to the item, Token offers a complete, no questions asked refund. Monogrammed or personalized items are not eligible to be refunded. Refunds can be arranged by contacting us through support@token.ai.

Where is Token based?

Token is made with love in New York City.

Are you hiring?

Yes, indeed! You can see our job postings here. We are also always interested in meeting talented, passionate people. You can reach us at jobs@token.ai.

Can I speak with you?

We'd love to talk. You can reach us at contact@token.ai for general inquiries, and at press@token.ai for press inquiries.